At Sunline, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help. Please review our return policy below.
1. Eligibility for Returns
- Returns accepted within 14 days of delivery.
- Items must be unused and in original packaging.
- Custom-cut or special order products are non-returnable.
- Returns must be authorized by our team before being sent back.
2. How to Initiate a Return
- Contact us at info@sunlinemesh.com or call us at (your phone number).
- Include your order number, reason for return, and photos (if applicable).
- We will reply within 1–2 business days with return instructions.
3. Return Shipping
Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect item or defect). We recommend using a trackable shipping method.
4. Refunds
- Refunds are issued to the original payment method after inspection and approval.
- Please allow 5–7 business days after we receive the item for processing.
- Shipping fees are non-refundable unless the return is our fault.
5. Damaged or Defective Products
If your order arrives damaged or defective, contact us within 48 hours of delivery. We’ll work quickly to resolve it with a replacement or refund.
6. Restocking Fee
A 15% restocking fee may apply to large quantity returns or non-standard sizes.
Questions?
If you have any questions about your order or our return policy, please contact us at info@sunlinemesh.com.
